![]() A support will give you disabling options etc.Type "I will not use this exchange anymore".Type in "Hi, I would like to delete my account with all my sensitive information.".A support guy will start a chat, "Could you explain more details?".You will see a suggestion or two that does not contain this option, press "Unresolved".You will now see a chat icon at the bottom/right corner.Navigate to page where the privacy agreement is.My pleasure to assist you and have a nice day! Do revisit the requirement to a) hold data for 5 years and b) require photos. I cannot believe what absolute crap you requested to get this done.īinance are getting a terrible reputation. We have successfully delete your account as requested. I am checking with my team if we can do it without the selfie, please wait for a moment You do need to tell me, in line with GDPR Kindly provide a selfie with your face entirely shown in it and holding the clear handwritten note as requested so that we can proceed with account deletion ![]() ![]() Show me in your SOP where it requires a "selfie"ĭear sir, please be understand that we have our own SOP to proceed with any action, and we cant provide it to users as it only for internal use. We are apologise sir, please provide a selfie with your face entirely shown in it and holding the clear handwritten note as requested so that we can proceed with account deletion That is all.ĭear sir, based on our SOP you need to provide it as requested so that we can proceed with account deletion I will provide a photo of a note with the date, my account email, and the requested message. You don't currently have a photo of my face, so I'm not providing one now. The note content is "Today is date/month/year, delete my Binance account ( number)". Please provide a selfie with your face entirely shown in it and holding a clear handwritten note. Please wait for a moment while I check with my team if we can do that My protection: I insist on my right to erasure (right to be forgotten) according to the GDPR Your policy: 8.3 Right to Erasure (Right to be Forgotten) You have the right to request the erasure of your personal data under certain circumstances. Regarding inquiry, we are apologise as we cant delete the data immediately, based on our terms of use, you agree to allow us to keep a record of that information during the period for which your account is active and within five (5) years after your account is closed, in compliance with global industry standards on data storage. May I know why you disable the account and want to delete the data sir? Hi, please delete all data associated with the account email bear with me for a moment while I'm checking this for you. In order to assist you, could you please clarify the issue details here? They asked for a selfie to delete my account!!! Doesn't that STINK of corrupt data gathering? I didn't give it to them, here the full chat. then take a selfie with your whole face holding the mentioned handwritten note. If you decide to give up the balance, please state in the note: ""Today is date/month/year, delete my Binance account ( number), I confirm to give up all assets in the account. If there is a credit in your account, please withdraw it first. If there is no balance in your account, please write clearly in a note: ""Today is date/month/year, delete my Binance account ( number)"". just deactivating the account is not an option for me, sorry.ĬS: I understand that completely, so we can make an exception in your case.ĬS: We need the following please: 1. Even if this is not possible "without further ado". Me: However, I would like to exercise my right to have my personal data deleted in accordance with GDPR. S: May I know the reason for account deletion? Maybe we can help you better in another way.ĬS: Unfortunately, it is not possible for us to delete the account without further ado, so in case of duplicate accounts we recommend account migration or otherwise deactivation of the account. It would be nice to know what the rest of the community thinks about this. ![]() You can't just take away people's option to close their accounts without telling them beforehand. I am not a legal expert, but I'm pretty sure that what they are doing is illegal and violates the General Data Protection Regulation (GDPR). Here is a screenshot of the chat with the support: I messaged the support about this, but they didn't or couldn't answer my questions and kept referring me back to the 'disable account' option. This, however, merely restricts the access on the user level and has no effect on the storage of your data. Merely the option to disable your account is still available. That's when I realized that they removed the option to delete the one's Binance account. Since Binance is currently facing a lot of pressure from various governments to give up user data, I decided that my data is no longer safe with this company and wanted to delete my account.
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